Our support team is available to help with account access, payments, withdrawals, bonuses, verification and responsible gambling questions.
24/7 Live Chat
Live chat is available 24/7 for account, payment, bonus and verification support.
Email Support
For general support, email support@crhelpdesk.com. For banking and payment enquiries, email banking@casinorewards.com.
Send These and We Can Act at Once
To help us review your request, include:
the account details you registered with
the date and amount of any relevant transaction
the payment method used
the name of the promotion or game involved
the wording of any error the screen showed
Withdrawal and Verification Support
A first withdrawal can require additional verification. We may request government-issued photo ID, proof of address issued within the last three months and proof of the payment method used.
Account Security
Never send your password, complete payment credentials or other private security information in a support message. Keep control of the email address connected to your Quatro Casino account.
Requesting a Limit, a Pause or a Closure
If you need help with account restrictions or responsible gambling controls, tell our support team clearly that your request concerns responsible gambling.